FAQ

At Capricorn Palms Holiday Village, we like to predict what you need before you need it. Our FAQ page provides the answers to our most commonly asked questions, including our location, cancellations policy and if you can smoke on-site. For all booking enquiries, please contact our Mulambin office.

Where is Capricorn Palms Holiday Village located and how do I get there?

2 Wildin Way, Mulambin QLD 4703. This is the address you will put into your GPS.
From Rockhampton, turn onto Yeppoon Road and travel approximately 30 kilometres to the outskirts of Yeppoon. You will travel through 2 roundabouts. On the 3rd roundabout, take the 2nd exit. Continue on the Scenic Highway for 7.9 kilometres. Turn onto Wildin Way and travel 40 metres and you will see us on the left-hand side.

Can I bring my bike/scooter/skateboard?

Yes, you are more than welcome to bring your bikes, kids’ scooters and skateboards. Remember to bring your helmets.

Do you have to be staying at Capricorn Palms Holiday Park to use the facilities?

Guests are welcome to have friends visit. A day pass can be purchased at reception for $10 per person.
Day visitors are also welcome to use our Mulambin holiday village facilities. On arrival, come to reception and we will allocate you a site to park on. Prices are $10 per adult and $5 per child under 3 years old.

Do you have a price list?

Due to tariffs changing throughout the year, we do not have a set price list. The cost of your stay will depend on the style of accommodation and the number of people.
Head to our bookings page and enter your dates of travel and preferred style of accommodation for availability and prices. Alternatively, call our Mulambin office on (07) 4933 6144.

Is there a minimum number of nights we are required to stay/book?

During Easter there is a minimum stay of 4 nights and throughout Christmas a minimum of 5 nights are required.

Is smoking permitted at Capricorn Palms Holiday Village?

Yes, but we ask that you please be mindful of other guests and children. Please note, smoking is not permitted inside the cabins or around the playground, pool, waterslide, camp kitchens or in front of the kitchens.

Do I have to pay for my infant?

Children under the age of 3 can stay for free. Child rates apply to guests aged 4 to 16 and adult rates apply to persons above the age of 17. Cots can be provided upon request (accommodation only).

When do I and how can I pay for my stay?

The first night’s stay is required as deposit at the time of booking. The balance can be paid on arrival, except for Easter and Christmas. During Easter, bookings need to be paid 2 weeks prior to arrival and for stays during Christmas, 4 weeks prior.
You can pay by cash, Visa, Mastercard or direct deposit. We do not accept American Express, cheques or money orders.

Do I get a refund if I cut my stay short?

No. EARLY DEPARTURES are non-refundable.

What time is check-in and checkout?

Check-in time is from 12:00pm for powered sites and 2:00pm for accommodation. Checkout time for all guests is 10:00am.

Am I required to pay a bond?

A credit card is required for all accommodation bookings, which we use as bond if there is any damage during your stay. In the event of damage, your credit card will be charged.

What happens if I need to cancel my booking?

Payment and cancellations: To help avoid any confusion or disappointment, we urge you to read the following information.

Security deposit: For all cabins a valid Visa or Mastercard will be required on check-in. Your card will be held securely on file as a security deposit on unpaid balances, damage or if excessive cleaning is required.

Early departure: No refunds will be given should you decide to cut your stay short, particularly during peak periods (Christmas and Easter) when minimum stays apply.

Payment terms: Balance is payable on arrival/check-in*. Conditions apply. Holiday policy.

Cancellations advised with more than 14 days notice are fully refundable, less a $30.00* administration fee. Conditions apply for Holiday periods.

Cancellations inside of 14 days will result in no refund of deposit of full payment.

Peak Procedure and Cancellations

Christmas: A deposit amount is required on all bookings. The balance of the booking must be paid in full 4 weeks prior to your arrival date. Cancellations prior to the 4 week period will be refunded minus a $30.00 administration fee. Any cancellations in the 4 week period leading up to your arrival date is non-refundable.

Easter: A deposit amount is required on all bookings. The full balance must be paid 2 weeks prior to arrival. Cancellations prior to the 2 week period will be refunded minus a $30.00 administration fee. Any cancellations in the 2 week period leading up to your arrival date is non-refundable.

Do you have onsite vans?

No, we do not have any onsite vans.

Do you have ensuite sites?

No, we do not have ensuite sites, but we have 21 sites directly around our main amenities block.

Do you have a dump point?

Yes, we do have a dump point station available for use by our guests.

Can I check in early?

Check-in time is from 12:00pm for sites and 2:00pm for accommodation to ensure we have enough time to prepare your unit for you. If your unit is ready for you earlier, we can let you in. In the event your unit is not ready, we are happy for you to use our facilities until it is prepared for you.

Is Capricorn Palms Holiday Village pet friendly?

No. We are not a pet friendly park.

Do you have any walking tracks?

We have lovely beaches to walk on and are just 2 kilometres away from The Bluff walking track, where you will see turtles at the first lookout and the islands from the second lookout. The full circuit will take approximately 45 minutes to complete.

Do you cater for parties?

Yes. We can set-up a marquee, tables and chairs, BBQ and esky on a site for the day for $50. It is $10 per person to use the facilities.

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